PWB :FAQ

FAQ Q&A

Frequently Asked Questions

Frequently Asked Questions

  • Account Opening
  • eIPO
  • Global Trading
  • Islamic Stockbroking
  • KenTrade Online Trading
  • Mobile Trading
  • Multi-Factor Authentication (MFA)
  • Payment and Deposit
  • Portfolio Management
  • Security
  • Settlement of Contracts
  • Technical Requirements
  • Updating of Existing KIBB Clients Information
  • Withdrawal of Funds via My Trust account

    • Multi-Factor Authentication (MFA)

    General Support

    What should I do if I forgot my password or PIN?

    Use the "Forgot Password" option in the KenTrade app. You will receive an MFA prompt to approve the reset. After setting up your new password or PIN, you will receive another MFA prompt to approve the new configuration.

    What if I forgot my KenTrade username?

    Please contact [email protected] for assistance with account recovery.

    Who should I contact if I face issues with MFA setup or login?

    Reach out to [email protected] for help with any MFA-related issues.

    Why do I need to approve or deny from MFA every time I login?

    MFA provides an additional layer of security to protect your account from unauthorised access. Each time you log in, the system requires verification through MFA to ensure that it is truly you attempting to access your account. This process helps prevent fraudulent activity, even if your login credentials are compromised. Approving or denying login attempts allows you to actively control and monitor access to your account.