Frequently Asked Questions
Payment and Deposit
What is JomPAY at Kenanga Investment Bank Bhd?
JomPAY at Kenanga allows customers to easily deposit funds into their trust accounts maintained with Kenanga using customers’ Savings or Current accounts opened with any of the 40 banks.
How does JomPAY benefit the customer?
Fast, Convenient and Secured. Customers can pay anywhere and anytime via Internet and Mobile Banking. Banks do not charge JomPAY transaction fees compared to normal IBG of RM0.11. Auto crediting of funds into Kenanga customers’ trust accounts.
How do I make payment via JomPAY?
|SPOT ||✔ Look for the JomPAY logo appearing in your statements. Note: the Biller Code and Ref-1. |
|CONNECT ||✔ Log on to your preferred Internet or Mobile Banking, and look for JomPAY. |
|PAY ||✔ Enter the payment details and confirm payment. |
Please refer below sample illustrations:
| ||Biller Code: 88096 (JomPAY Biller code for Kenanga) |
|Ref-1 : AA12345671 client's unique individual Reference No (you will have your unique ref-1) |
After logging on to your preferred Internet or Mobile Banking service, enter the payment details as follows:
Note: This is one of the Internet Banking sample screen, different bank would have different layout. Nevertheless, the key fields are illustrated here.
|a. Key in the Amount |
b. Select your Current or Savings account to debited from
c. Key in Kenanga Biller Code : 88096
d. Key in Ref-1 : AA12345671 (kindly refer to your own Ref-1)
e. Leave Ref-2 as blank
f. Proceed to confirm the payment
g. Proof of the transaction would display a unique JomPAY transaction reference, e.g. JomPAY Reference No 37SGL1IY
If I have yet to receive the statement, how do I know my Ref-1?
Ref-1 is available for internal inquiry by Kenanga back office personnel, please contact your remisiers or our branch where your account is opened and speak to our staff.
Is there any notification when a JomPAY payment is made successfully?
Yes, as per any transaction carried out through Internet or Mobile Banking. A unique JomPAY transaction reference number is generated for ease of reference.
After my JomPAY payment is transacted successfully, would my trust account with Kenanga be updated instantly?
The system will automatically credit the JomPAY transaction into the client’s respective trust account on next trading day.
I have been using ePayment via KenTrade, how do I opt for JomPAY?
JomPAY is not available in KenTrade.com.my. JomPAY is available via your own online banking account.
I have been using Bill Payment and Inter-Bank GIRO (‘IBG’) payment option, can I use JomPAY?
Yes, from your Internet or Mobile Banking look for JomPAY or Bill Payment > JomPAY. Kindly ensure you have keyed in the correct Biller Code and Ref-1 while transacting via JomPAY. There will be no transaction costs to it.
Can I use JomPAY to settle my outstanding contracts or due amount to Kenanga?
Unfortunately, the option to settle outstanding contracts is not available via JomPAY. JomPAY enables you to deposit monies into your customer’s trust maintained with Kenanga.
However, your dealers’ representative will need to give instructions to Kenanga in order to perform settlements using the money deposited via JomPAY.