FAQ Q&A

Frequently Asked Questions

Frequently Asked Questions

Payment and Deposit

Cash/Cheque deposit via ATM/bank counter/Kenanga branches

  • Payable to Kenanga Investment Bank Berhad at our branch or panel of bank’s counter
  • You are required to indicate name, client code and contract number on the reverse side of your cheque or under the reference column of your bank-in-slip
  • For payments made at our panel bank's counter or ATM machine, please notify KenTrade under E Payment > Offline Payment > Payment Particulars and inform your dealer’s representative to perform fund sighting


Are they any charges incurred for payment made via cheque?
Yes, there will be cheque processing charges of RM0.53 (with GST) as per Bank Negara guidelines.
How long will it take to have my trust account updated for trading?
Your trust account will be updated upon successful fund sighting and clearance.
How do I verify the status of my deposit?
You may verify the status of your deposit under E Payment > Transaction History or your Trust balance in Account Summary. Alternatively, you may contact your Dealer’s Representative for further assistance.