Frequently Asked Questions
Frequently Asked Questions
Payment & Deposit
Cash/Cheque deposit via ATM/bank counter/Kenanga branches
- Payable to Kenanga Investment Bank Berhad at our branch or panel of bank’s counter.
- You are required to indicate name, client code and contract number on the reverse side of your cheque or under the reference column of your bank-in-slip
- For offline payments via cheque, cash deposit and fund transfer, please log on to KenTrade under ePayment > Offline Payment > Fund Transfer > Enter Payment details > Submit Proof of Payment.
- For urgent payment, please inform your Dealer’s Representative (“DR”) or contact us at our KenTrade Support at Toll Free 1800-88-2274 (Monday–Friday, 8:30a.m.-5:30p.m.) or email us at kentrade@kenanga.com.my once you have performed the offline transaction.
- Offline payment is subject to clearance of funds and validation of the required documents.
How long will it take to have my payment credited into my trust account for trading limits?
Your payment will be credited into your Trust account after the clearance of funds by the banking system and sighted in Kenanga Investment Bank Berhad’s bank account.
How do I verify the status of my payment/deposit?
You may verify the status of your deposit via KenTrade under ePayment > Transaction History or your Trust balance in Account Summary. Alternatively, please contact your DR for further assistance.