Frequently Asked Questions
Payment and Deposit
Cash/Cheque deposit via ATM/bank counter/Kenanga branches
- Payable to Kenanga Investment Bank Berhad at our branch or panel of bank’s counter
- You are required to indicate name, client code and contract number on the reverse side of your cheque or under the reference column of your bank-in-slip
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For offline payments via cheque, cash deposit and fund transfer, please log on to KenTrade under E Payment > Offline Payment > Fund Transfer > Enter Payment details > Submit Proof of Payment.
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Offline payment is subject to clearance of funds and validation of the required documents.
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For urgent payment, you may inform your dealer representatives or contact us at our toll-free line:1800 88 2274 (Monday – Friday 8.30am-5.30pm) or email us at kentrade@kenanga.com.my once you have performed the offline transaction.
Are they any charges incurred for payment made via cheque?
Yes, there will be cheque processing charges of RM0.53 (with GST) as per Bank Negara guidelines.
How long will it take to have my trust account updated for trading?
Your trust account will be updated upon successful fund sighting and clearance.
How do I verify the status of my deposit?
You may verify the status of your deposit under E Payment > Transaction History or your Trust balance in Account Summary. Alternatively, you may contact your Dealer’s Representative for further assistance.
