Frequently Asked Questions
Updating of Existing KIBB Clients Information
I am currently an account holder of Kenanga Investment Bank Berhad (“KIBB”) and wish to register for online trading access, what should I do?
I am currently a trading account holder of KIBB and wish to register to trade in foreign shares, what should I do?
I have a Trial user ID. How do I officially register as a client for online trading?
You are required to open an account with Kenanga Investment Bank Berhad. Once your trading account is successfully opened, an email will be sent to your registered email address for KenTrade online trading access activation.
If you are not a KIBB client yet, please visit www.kentrade.com.my to open a Trading Account.
What should I do if my CDS account is inactive or dormant?
For reactivation of Inactive or Dormant CDS account status, sign in to Bursa Anywhere.
Please visit https://www.bursamarketplace.com/anywhere/ for more information on Bursa Anywhere and register if you are not a user yet.
Please also contact your DR or KenTrade Support to check your account to ensure your Trading account is properly maintained
How do I reset my password for my KenTrade online trading access?
Please reset your password at our KenTrade website www.kentrade.com.my
. Click on “Forgot password” to reset.
I have forgotten my KenTrade online trading access User ID, what should I do?
Please contact KenTrade Support at toll free 1800-88-2274 (Monday-Friday, 8.30a.m. to 5.30p.m.) for further assistance.
How do I update my email address, phone contact, correspondence address or registration of bank account?
Complete Individual / Coporate Account Update Form and submit either to your branch or your Dealer’s Representative (“DR”). Alternatively, you may contact our KenTrade Support at Toll Free 1800-88-2274 (Monday–Friday, 8:30a.m.-5:30p.m.) or email us at firstname.lastname@example.org.
For updating of bank account, please return the form together with a copy of your bank statement/savings passbook.
How can I have access to my contracts and month end statements?
Since it is mandatory for all clients to sign up for KenTrade services, by default all trading related statements are accessible via the service portal. However if you also wish to receive your statements via email, please subscribe by downloading Individual / Corporate Account Update Form
to opt-in for the statements to be sent via email, thereafter submit the form to your DR or branch for processing.
How do I change my Central Depository System (CDS) account particulars?
If you are a Bursa Anywhere app user, please proceed to perform your CDS account particulars update in-app.
If you are not a Bursa Anywhere app user, you are encouraged to download and register Bursa Anywhere for easy access to your account. For more information, please visit https://www.bursamarketplace.com/anywhere/
Please ensure you also update your Kenanga Investment Bank Berhad (“KIBB”) trading account particulars by submitting the Individual / Corporate Account Update Form.