Frequently Asked Questions
Frequently Asked Questions
Payment & Deposit
Interbank Fund Transfer
- Payable to Kenanga Investment Bank Berhad by Fund Transfer via the commercial banking counters or ATMs.
- You are required to indicate name, client code and contract number under Reference number column.
- For offline payments via cheque, cash deposit and fund transfer, please log on to KenTrade under ePayment > Offline Payment > Fund Transfer > Enter Payment details > Submit Proof of Payment.
- For urgent payment, you may inform your Dealer’s Representative (“DR”) or contact us at KenTrade Support at toll free 1800-88-2274 (Monday–Friday, 8:30a.m.-5:30p.m.) or email us at [email protected] once you have performed the offline transaction.
- Offline payment is subject to clearance of funds and validation of the required proof of payment supporting documents.
How long will it take to have my payment credited into my trust account for trading limits?
Your funds will be credited into your trust account after the clearance of funds by the banking system and sighted in Kenanga Investment Bank Berhad’s bank account.
How do I verify the status of my payment/deposit?
You may verify the status of your deposit via KenTrade under ePayment > Transaction History or your Trust balance in Account Summary. Alternatively, you may contact your DR for further assistance.