FAQ Q&A

Frequently Asked Questions

Frequently Asked Questions

Withdrawal of Funds

How do I withdraw funds from my trust?
You can submit your withdrawal request via E Payment as per the following steps:

Step 1: Log on to www.kentrade.com.my
Step 2: Click on E Payment > Withdrawal
Step 3: Select your trading account
Step 4: Enter your withdrawal amount
Step 5: Click “Submit”

You may view online tutorial on how to perform withdrawal of funds

Upon submission, the system will return a reference number as confirmation. Your withdrawal request will be verified and processed by Operations.

If you do not maintain a banking account in our system, Operations will issue a cheque in your name. Please contact your dealer’s representative for further assistance. There will be a charge of RM0.53 per cheque.
After I have submitted my withdrawal request, how long will it take to receive funds in my bank account?
Upon successful verification and approval, it will take 2 to 5 working days for the funds to be credited into your designated bank account.
How do I check whether my withdrawal is successful?
For withdrawal requests submitted via KenTrade, you can verify the status under E Payment > Transaction History > Withdrawal. Alternatively, you can contact your dealer’s representative to verify status.